Shipping Policy

Last Revised: March 13, 2026

Thank you for choosing Raremuseum. We share your anticipation in receiving your curated jewelry pieces. To guarantee a seamless and transparent delivery experience, please review our comprehensive commercial shipping guidelines below.

1. Order Preparation & Dispatch Operations

Upon authorizing your transaction, our artisans and logistics staff immediately commence order preparation. Standard quality assurance, secure packaging of your jewelry, and courier handover generally require three (3) business days. Please be advised that purchases finalized during the weekend will be queued for formal processing on the subsequent Monday.

2. Transit Durations & Freight Tariffs

Following successful dispatch from our facilities, standard cross-border transit typically concludes within 10 to 20 business days. Raremuseum implements a streamlined, universal freight charge of $5.99 USD for all global destinations.

3. Unforeseen Logistical Interruptions Occasionally, external variables beyond our corporate jurisdiction—such as port congestion, rigorous customs clearance procedures, or carrier network disruptions—may extend delivery schedules. We highly value your patience should these uncontrollable bottlenecks occur.

4. Shipment Monitoring

You can trace your jewelry’s journey in real-time! An automated dispatch alert containing your unique tracking credentials will be delivered to your inbox the moment your package ships. You may monitor your freight's progress via universal tracking platforms such as www.17track.net. (Advisory: Carrier databases may require 48 to 72 hours to reflect initial transit scans. Please do not be alarmed if updates are not instantaneously visible.)

5. Segmented Deliveries & Split Consignments

Do not be concerned if your initial delivery appears incomplete. To optimize transit speeds for multi-item acquisitions, we may allocate inventory from distinct regional distribution centers. Consequently, your pieces may arrive in staggered, separate shipments. Each individual package will be accompanied by its own dedicated tracking identifier.

6. Order Modifications & Address Revisions

Altering fulfillment data (e.g., correcting delivery coordinates or modifying jewelry specifications) is a highly time-sensitive process. You must submit any revision requests to our client care desk within a strict 12-hour window post-purchase. When emailing our support team, please provide:

Your specific Order ID (e.g., 071SHOP-123331) and the checkout email.
Precise details outlining the exact alteration needed. Given our rapid dispatch protocols, we cannot guarantee intervention once the packing stage has commenced, though our staff will make every effort to assist you.

7. Unsuccessful Delivery Attempts

Should final-mile couriers fail to reach you at the designated address, they routinely secure the parcel at a nearby postal branch and leave a collection notice. Your primary recourse is to contact the local delivery provider using your tracking sequence to arrange redelivery or pickup. (Disclaimer: Raremuseum assumes zero liability for freight returned to sender due to inaccurate destination data provided at checkout or a prolonged failure to collect the item.)

8. Managing Stagnant Transit Scans

If delivery timelines noticeably exceed our standard approximations, please execute these diagnostic steps:

Audit the Tracking Log: If a scan occurred within the past 7 days, your shipment is proceeding normally through the logistics network.
Escalation Timeline: Conversely, if the tracking log remains entirely static for over 7 days, please email our support desk with your Order ID so we can launch an official trace.

9. Missing or Compromised Freight

We acknowledge the distress associated with unaccounted parcels and will coordinate directly with our logistics partners to conduct a thorough investigation.

Lost in Transit: If official courier investigations declare your package lost prior to final delivery, Raremuseum will readily dispatch a complimentary replacement order at no cost to you.
Post-Delivery Theft: Our liability concludes for parcels legally registered as "Delivered" by the carrier. If your tracking status indicates successful delivery but the jewelry is missing, we strongly advise consulting building management, neighbors, or family members first.

10. Global Distribution Network

Destinations: We proudly facilitate worldwide distribution! If regulatory constraints prevent shipping to your specific jurisdiction, our team will promptly notify you to process a resolution.
Origins: Our primary infrastructure spans the United States, Canada, Australia, and the European Union. Furthermore, to ensure optimal market pricing and product availability, select jewelry inventory may be routed directly from our elite international manufacturing affiliates.

11. Liability & Regulatory Disclaimers

By authorizing a purchase on our platform, you legally consent to the following provisions:

Delivery Approximations: Quoted arrival dates are projections, not contractual guarantees. We decline responsibility for border or carrier-induced delays outside our control.
Import Levies & Taxation: Buyers bear sole financial responsibility for any municipal import duties, taxes, or customs tariffs levied by their respective governments. These surcharges are strictly excluded from our checkout billing.
Data Integrity: Purchasers must supply flawless delivery coordinates. Raremuseum is not liable for misrouted goods resulting from typographical errors made by the buyer.
Fulfillment Conclusion: Our corporate obligation ends the exact moment a parcel is scanned as successfully delivered. We are not liable for goods lost or stolen post-delivery.

Corporate Identity & Contact Registry

For further clarification on our logistical operations or to seek direct assistance with your jewelry order, please utilize our official channels. To accelerate your resolution, please consistently embed your Order Number within your correspondence.