Return and Refund Policy

Last Updated: March 19, 2026

At Raremuseum, we prioritize your peace of mind. We are dedicated to ensuring a serene shopping experience and promise to resolve any issues or disputes as quickly as possible. This policy explains how returns, exchanges, and refunds are handled with fairness and transparency in accordance with Canadian consumer protection standards.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return:

  • The item must be in the same condition as received.

  • Unused, unworn, and with original tags (if applicable).

  • In its original packaging.

  • Accompanied by a receipt or proof of purchase.

2. How to Start a Return

To initiate a return, please contact us at: support@raremuseum.com.

  • If your return is due to a product defect or shipping error, we will provide a return shipping label.

  • For non-quality related returns (such as "change of mind"), the customer is responsible for the return shipping costs.

  • You will receive detailed instructions on how and where to send your package.

  • Important: Items sent back without first requesting a return and receiving authorization will not be accepted.

3. Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately (within 72 hours) with photos of the issue so we can evaluate and make it right. As we specialize in gardening tools and decor, please ensure any damaged items are not used prior to the return request.

4. Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as live plants or specific seeds).

  • Custom or personalized products (tailor-made gardening kits).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items, original shipping fees, and gift cards.

5. European Union – 14-Day Cooling-Off Period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be unused, in its original packaging, and meet the eligibility criteria mentioned in Section 1.

6. Refunds

Once we receive and inspect your return, we will notify you of the status. If approved, refunds are issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Contact & Return Information

  • Brand Name: Raremuseum

  • Legal Entity: Joodi e-commerce Ltd.

  • Customer Support: support@raremuseum.com

  • Phone: +1 (213) 928-5586

  • Business Address: 34-19013 Ford Rd, Pitt Meadows, BC V3Y 2H8, Canada

Note: Please do not send returns to the business address above without prior authorization. Contact our support team for the specific warehouse return address.